Fluffy Zen Pet Sitting – Privacy Policy

Effective Date: July 2025

1. Who We Are

Fluffy Zen Pet Sitting (“we”, “us”, “our”) provides in-home pet sitting and related services, with all bookings, payments, and communications managed through Rover. We respect your privacy and comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What We Collect

Personal Information – Shared voluntarily via Rover forms, such as:

• Your name, address, email, phone number

• Pet details (name, breed, age, health, medical history)

• Emergency contact information

• Payment records (handled via Rover; we don’t store credit card data)

Usage Data – Automatically collected on our website or emails (e.g., IP address, cookies, browser type, timestamps) to analyze and improve user experience.

3. How We Use Your Information

We use your data to:

• Provide pet care and customized routines

• Communicate (bookings, updates, reminders)

• Address emergencies or pet health issues

• Maintain records and legal compliance

• Send optional communications (only with your consent)

We do not sell, rent, or share your data except to meet legal requirements (e.g., court orders), or when needed for your pet’s health/safety.

4. Consent

• Implied Consent when you book through Rover (data used to fulfill service).

• Express Consent for any promotional marketing. You can withdraw consent anytime by contacting us.

5. Security Measures

We maintain reasonable safeguards—secure storage, password protections, and incident readiness—to guard your data. Despite our efforts, full security cannot be guaranteed online.

6. Cookie & Tracking Use

We may use cookies or web analytics to improve our website (e.g., speed, usability, performance tracking).
You can disable cookies via your browser settings, but some features may not work properly.

7. Access, Correction & Deletion

Under PIPEDA, you have the right to:

• Access personal data we hold

• Ask for corrections if data is inaccurate

• Request deletion or withdrawal of consent
  Please contact us via email to access your data or exercise your rights.

8. Retention Period

We retain your personal information only as long as necessary to:

• Provide ongoing care and support

• Comply with legal or tax obligations

When information is no longer needed, we securely delete or anonymize it.

9. Pet Parent Rights & Choices

• Access and correction rights under PIPEDA

• Withdraw marketing consent anytime

• File complaints with the Office of the Privacy Commissioner of Canada

10. Links to Rover

All booking-related data is managed through Rover’s systems, which also collect and process data under their own Privacy Policy and Terms – Rover Policy. Fluffy Zen only accesses what Rover provides for service fulfillment.

11. Changes to This Policy

We may update this policy periodically. The “Effective Date” will reflect changes. Please review regularly for updates.

12. Contact Us

For any questions, requests or complaints, please email: kristie@fluffyzen.com

Summary:

• We collect only what’s needed for care and communication

• We use data responsibly—no selling or sharing

• You control your data with access, correction, and deletion rights

• Bookings handled securely via Rover